Information Technology Services

The Information Technology Services (ITS) Division provides response for various types of computer system issues throughout the university via the ITS Service Desk. The ITS Service Desk supports HPU students, faculty, and staff with software and hardware-related requests, Virtual Cloud support and associated academic applications, email, Blackboard (distance learning), and wireless connectivity.

Technical support is provided to all faculty and staff using University-provided computers and software. The ITS Service Desk may be contacted online at hpu.edu/its, by email at help@hpu.edu, or by telephone at (808) 566-2411. Requests for assistance received during working hours are acknowledged within 24 hours or the following business day for after-hours requests.

Education Technology Center (Hawai‘i Loa Campus)

The Education Technology Center (ETC) in the Academic Center on the Hawai‘i Loa Campus provides similar services as the Aloha Tower Learning Center, with virtual cloud desktop (VDI) access, printing, copying, and scanning services. The ETC also has a hands-on testing computer classroom available to faculty and staff by reservation.

Internet Access

All students and faculty of Hawai‘i Pacific University have access to the internet, online resources, academic software and documents through various cloud workstations located in the University libraries, the Education Technology Center (ETC) and Student Centers at the Hawai‘i Loa campus, the Veteran’s Center, and the Learning Commons. Additionally, the libraries and computer labs are equipped with iMacs. All students are given a university email address (@my.hpu.edu). Official university communication is sent only to this email address. While not required, it is highly recommended that all students own their own personal computer and peripherals in order to accomplish their academic work. Basic recommendations are located by searching on “Computer Recommendations” from https://help.hpu.edu.

Wireless Connectivity

The HPU wireless network is available throughout all buildings and classrooms on the downtown campus, the Academic Center and residence halls at the Hawai‘i Loa campus, as well as most facilities, including Aloha Tower Marketplace, the Oceanic Institute, and all military campus education center locations.

Wireless technology allows students and faculty to access their email, do research on the World Wide Web, and use other internet resources to complete academic work. The wireless system also enables students and faculty to remotely access most of the programs available on the virtual cloud interface using the VMWare Horizon client.

During major academic sessions, the Learning Commons and ETC both provide on-site assistance to students, faculty, and staff with configuring their computers for wireless use. The Service Desk is also available by phone to assist with wireless setup of mobile devices, and there is an FAQ online to guide with wireless connectivity setup as well.