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Graduate Certificate in Public Service Management

Graduate Certificate in Public Service Management

The Graduate Certificate in Public Service Management is for working professionals, MPA+ students or other interested individuals. It provides additional knowledge, skills, and competencies necessary for subject-matter experts to be successful professional civil servants in managing and supervising public programs in state and local offices and agencies. It is intended to increase efficiency and effectiveness in the delivery of government services.

This certificate program promotes the highest standards of ethics and accountability in management. Topics include urban planning, evidenced- based program evaluation, performance management, diversity, equity, and inclusion in both the workplace and the delivery of services, and special topics on contemporary issues affecting the quality of government service delivery. 

Certificate Learning Objectives

Students who complete the Graduate Certificate in Public Service Management will be able to:

  1. Discuss the types and functioning of various forms of democratically elected governments.

  2. Distinguish the role of the professional civil servant in relationship to (a) elected officials, (b) constituent groups, and (c) effective and efficient delivery of service.

  3. Analyze government processes and their efficiency, effectiveness, and equity.

  4. Apply administration and management tools to the practice of equitable public administration and public policy delivery.