Information Systems in Travel Industry Management

A course that focuses on the use of Information Systems in Hospitality and Tourism Management. It explores the use of computers to facilitate both the flow and management of information in the industry. The flow and capture of information related to providing travel and hospitality services are studied and discussed. The constant changes in information systems technology and their impact on the channels of distribution are explored. This includes a study of the airline travel information networks (Sabre, Galileo, Amadeus) and the Central Reservation Systems (CRS) of hotel and car rental companies. This course also focuses on the inter-dependence and cross linking of these systems along with the emergence of the Internet as another channel of information flow. In addition, the use of information from these networks at the local level (hotel, car rental, attraction, restaurant) and the subsequent use and management of information generated as a result of customers receiving services are also discussed.