Diagnosing, Assessing and Changing Organizational Culture

This course explores the perspective and methods for measuring culture. Included are cases from national, organizational, community, and group contexts. Professional and disciplinary differences in defining and measuring culture are compared and evaluated. Methods reviewed include traditional psychometric approaches such as surveys and interview, culturally-appropriate approaches such as ethnography, scenarios and dilemmas, simulations, and document analysis. Assessing cultural competency will be a focus in the course.